Buy It Out, Then What?

We are always talking about ‘buying a watch’. In fact, after ‘buying’, more often we have to face the after-sales. I’ve finished the purchase. How about after sales? How long is the warranty period? It is also a matter of great concern to us. Today, let’s take a look at the after-sales service and general process of major watchmaking brands.

Duration of warranty:
 Does the duration of the warranty matter? Of course, the warranty period for most of these watchmaking brands starts from two years. Since recent years, more and more brands have chosen to extend the warranty period. Omega, Rolex and Breitling have launched measures such as 5-year warranty. Audemars Piguet also launched a long 8-year warranty in domestic stores. The benefit of extending the warranty time for consumers is that they are more and more guaranteed for the watches they purchase, and correspondingly they will reduce some maintenance costs and troubles. For example, A and B sell the same thing, the same quality and the same price. B promises that you will get a warranty for this item within 5 years after you buy it back, while A only promises 2 years, and you choose A or B. ?

 Take Patek Philippe, the ‘big brother’ in the watchmaking brand as an example. Patek Philippe’s official customer service center in mainland China is located at 99 Yifengwaiyuan, No. 99, Beijing East Road, Shanghai, and No. 23, Qianmen, Beijing. At the official customer service center, after the service personnel have a preliminary understanding of the condition of the watch, the customer service personnel will check the Certificate of Origin and the warranty period of the product. Patek Philippe Customer Service Center can provide services free of charge if the watch needs maintenance during the 2-year warranty period and there is no ‘not applicable’ condition.

Patek Philippe Customer Service Center at 23 Qianmen, Beijing

Patek Philippe’s maintenance price list (officially provided)

 After Patek Philippe’s after-sales service charges are uniformly fixed by the headquarters, each region will then process the exchange rate based on the local currency to the Swiss franc. We take the basic maintenance of mechanical watches without a calendar function or a simple calendar function as an example (basic maintenance includes movement maintenance , Change the winding shaft and various screws and gears), the price is RMB 8200 yuan, polished case and bracelet 2900 yuan.

Watch brand warranty time

 From November 2nd, 2018, the warranty for the full range of Omega watches is extended to 5 years. All Omega watches purchased after July 1, 2018 will enjoy a 5-year warranty. Prior to this, Omega’s warranty service was 4 years. At present, there are not many brands that provide users with 5 years of service, but the number is increasing year by year. Since January 2012, Breitling pioneered the concept of a 5-year warranty, which aims to provide a 5-year warranty for self-produced movements worldwide.
 In 2015, Rolex announced that ‘Rolex watches purchased after July 1, 2015 enjoy a 5-year warranty service’;
 On the basis of a three-year warranty, Audemars Piguet offers a five-year warranty on watches purchased at domestic stores, for a total of eight years.
After-sales service process:

 Generally speaking, when your watch has a problem or needs to be maintained, it is safer to choose the official service center. Sent to a repair point where you are not sure. First of all, you are not sure of the ability of the maintenance master here, and secondly, there is no guarantee of your watch. Taking Lange as an example, after your watch is sent to the service center, the watch technician will repeatedly check and repair through 9 steps to ensure that your watch has been resolved before returning your watch to your hand. .

Lange watch warranty process

 The general warranty of a watch is to first check the general condition of the watch, and then to obtain different solutions based on the wear and tear of each watch and the problems, simple function repairs, and watches purchased at domestic stores. It can be handled very well in China, but the repair of watches and complex devices purchased abroad needs to be returned to the brand headquarters for repair, which will take longer.
How to take care of your watch in daily life:

 Some tablemates said that “the more natural maintenance time is short, if several watches are alternately worn, then the time will naturally be extended, depending on whether the maintenance is mainly based on the deviation rate when leaving”, such a statement is reasonable. During the daily wear of the watch, it is inevitable that there will be wear and tear on the appearance and damage to the inside of the movement. Choosing multiple watches to wear them can reduce our chances of ‘reliable wear’. Of course, we must pay attention to the impact of the environment on the watch when wearing it daily.

Try to avoid the above situations
1. If it is not a professional diving watch category, try to stay away from water vapor and humid environments as much as possible. Wear a watch for intense swimming activities or avoid it;
2. Avoid wearing a watch for intense and uncontrollable movements to prevent unnecessary collisions. Keep yourself when you fall, then watch;
3. Keep away from extreme environments such as strong magnetic fields.
The last few tips:

 When buying a watch, be sure to purchase it through regular and secure channels. Brand-operated stores and more well-known distributors are more appropriate. Secondly, when there is a problem with the watch, call the store staff for the first time, or contact the official after-sales, or choose a repair point you trust. Finally, bumping and abrasion are normal when wearing a watch, and regular maintenance can also extend the life of the watch.

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2019 Hot Watches Arrived The New Patek Philippe Has Been Released!

At this year’s Basel International Watch & Clock Fair, various brands have launched a number of very beautiful timepieces. Among them, Patek Philippe has been expected by the public. Below, let us for everyone Briefly introduce a new Patek Philippe work.

  This watch is from the Aquanaut series of Patek Philippe. It is a highly recognizable sports watch. This year’s new platinum men’s watch ‘Jumbo’ is a representative of modern sports fashion. . Bold color schemes represent the spirit of exploration from afar, and the rounded octagonal case and bezel combine polishing with satin decoration.

  The watch is made of white gold, polished and retouched to show a more exquisite and gorgeous design style. The diameter of the watch is 42.2 mm and the thickness is 8.25 mm, showing the dynamic color of men.

  The crown is also made of white gold. The screw-in design guarantees the waterproof performance of the watch, and the non-slip texture design ensures that the watch can accurately time.

  The unique green dial is highly recognizable, and the trendy color matching brings new development. With a khaki green strap of the same color, the rubber material perfectly shows the power of movement between the wrists.

  The watch is equipped with a self-winding mechanical movement, movement 324, with a diameter of 27 mm. Thickness: 3.3 mm, a total of 213 parts, a frequency of 28,800 (4 Hz) per hour, full power guarantees a power reserve of at least 35 hours-up to 45 hours, with the signature Patek Philippe imprint.
  This watch is a relatively simple performance design launched by Patek Philippe this year, coupled with the combination of precious metals and trendy sports watches, maybe this will be another boom of Patek Philippe. It is reported that the public price is 290,500 yuan.
  The above is the latest cutting-edge information of the 2019 Basel International Watch Fair brought to you by the Watch House. Next, we will provide more and more exciting exhibition reports, so stay tuned.
  For more information on the latest Baselworld 2019, please pay attention to the watch house live feature:

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Competing For The Tortour Cycling Race Iwc Sponsors The Swiss Lawrence Foundation

On August 19, 2018, Schaffhausen, the tenth TORTOUR non-stop super bike rally kicked off. Seven teams from IWC participated on behalf of the Swiss Lawrence Foundation. Brand CEO Christoph Grainger-Herr appeared on the starting line for the second time. Through a crowdfunding campaign, participants raised 60,000 Swiss francs for a social sports project organized by the Lawrence Foundation of Switzerland.

 The name ‘TORTOUR’ may sound a bit like ‘torture’, and for good reason: in the highest difficulty category, participants must complete a 1,000-kilometer course and climb over 4 Alps in different regions of Switzerland Yamaguchi. The contestants are non-stop, day and night, which means that their backup team also needs to be on standby around the clock.

 Christoph Grainger-Herr, CEO of IWC, said: ‘TORTOUR combines competitive sports, extreme endurance and team spirit in a well-known and unique way. I am glad to see many members of the IWC family standing on the starting line Supporting the Lawrence Foundation makes the 150th anniversary of the brand more meaningful. ‘

 A team of Christoph Grainger-Herr, Swiss professional cyclist Simon Zahner, and IWC watchmaker Samuel Vuillemez finished sixth in the CHALLENGE category (550 km medium-length course).

 Cyclists from AMGROTWILD and sports enthusiasts from IWC make up seven IWC teams. Prior to the start of the competition, participants needed support on the crowdfunding platform. So far, the donation has reached 60,000 Swiss francs, and the money will be used to fund the ‘LaureusGirlsinSports’ project organized by the Lawrence Foundation of Switzerland. Girls are far less involved in sports than boys, and Lawrence hopes to promote self-confidence and personality development among children aged 11 to 17 through sports. IWC has been a sponsor of TORTOUR since it was first held in 2009. (Photo / text watch home Xu Chaoyang)

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